Location: Fully Remote

Pay: $20.00/hour

One of Oregon's top employers has entrusted our firm to find aspiring HR professionals who bring empathy, attention to detail, and strong customer service skills to their internal HR team. If you're a flexible problem-solver with experience in customer support and have an interest in breaking into the HR field, this role offers a fantastic opportunity to grow within a supportive and dynamic environment.

Role Overview:

As an HR Shared Services Specialist, you'll be the first point of contact for internal HR-related inquiries mainly around benefits enrollment, providing guidance and support to employees across various departments. This role requires a mix of customer service excellence, systems proficiency, and a solid understanding of basic HR practices. You'll be part of a team helping the organization in their yearly enrollment period, so adaptability and a willingness to learn are essential.

Responsibilities:

• Deliver exceptional customer service by responding to HR-related questions and resolving issues in a timely manner.
• Use systems like Outlook, WebEx, and Oracle (experience in these systems is a plus) to manage communications and resolve inquiries.
• Demonstrate empathy when handling employee concerns, ensuring a positive and supportive experience.
• Apply basic HR knowledge to provide accurate information and support.
• Stay organized and maintain attention to detail, especially when managing multiple requests and inquiries.
• Communicate effectively with employees and team members, fostering a collaborative work environment.
• Work independently while also contributing to the team's overall goals and performance.
• Leverage call center experience (preferred) to navigate high-volume environments efficiently.

Required Qualifications

• Strong customer service and communication skills.
• Friendly, professional, and approachable demeanor.
• Ability to work effectively with a variety of personalities.
• Comfortable discussing benefits, coverage, and copays.
• Strong problem-solving skills and willingness to ask questions.
• Ability to navigate multiple systems simultaneously.

Preferred Qualifications

• Experience in HR, benefits administration, or employee support.
• Exposure to healthcare, insurance, or benefits-related environments.
• Experience using collaboration, communication, or ticketing platforms.

Assignment Details

• Short-term contract opportunity.
• Project begins in late October and runs through late November.
• Potential extension through spring based on business needs.
• Multiple openings available.
• One-round interview process.

Additional Incentives

• $500 retention bonus available for eligible consultants who remain through the designated project milestone.

Position Summary

This remote opportunity is ideal for customer service professionals who enjoy helping others and can confidently discuss benefits-related topics. Successful candidates are strong communicators, adaptable, detail-oriented, and comfortable working across multiple systems while delivering a high-quality customer experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.